How to Hire a Roofing Contractor: Questions to Ask and Red Flags
When the rain starts to sneak in, or shingles begin curling at the edges, finding the right roofing contractor can feel like searching for a needle in a haystack. The stakes are high—your home or business deserves a roof that stands strong against every season.
At Robert Foley Roofing, we know that hiring a roofing professional isn’t just about patching leaks. It’s about trust, safety, and protecting your investment. Let’s break down what you need to know, the questions to ask, and the warning signs that should send you running.
Why Choosing the Right Roofer Matters
A roof isn’t just a lid on your house. It’s the shield that keeps your family, employees, and belongings safe from the elements. Choose the wrong contractor, and you could be dealing with headaches for years—leaks, mold, and costly repairs that never seem to end.
A reputable roofing contractor does more than swing a hammer. They guide you through material choices, safety codes, and insurance claims. They’re your partner in keeping your property secure.
The First Step: Do Your Homework
Before you even pick up the phone, research local contractors. Check their reviews on trusted platforms. Ask neighbors about their experiences. A little homework now saves a lot of trouble later.
Look for contractors who specialize in the services you need—whether that’s leak repair, storm damage restoration, or decking near you. Make sure they handle both residential and commercial projects if you have unique needs.
Must-Ask Questions Before You Hire
Don’t be shy. The right contractor will welcome your questions. Here are the essentials:
- Are you licensed and insured?
Ask for proof. In most states, roofing contractors must be licensed. Insurance protects you if someone gets hurt on your property. - Can you provide references?
Reliable roofers have a list of satisfied customers. Call a few and ask about their experience. - What’s your process for my type of project?
Whether it’s flat roofs or skylight installation, get a step-by-step outline. - Who will supervise the job?
Know who’s in charge on-site. - What’s included in the estimate?
Make sure it covers materials, labor, permits, and cleanup. - How do you handle unexpected issues?
Surprises happen. A pro will have a clear plan for change orders or hidden damage.
Credentials: Don’t Just Take Their Word for It
Trust, but verify. Ask for copies of their license and insurance certificates. Check that their coverage includes both liability and workers’ compensation.
Many states have online license lookups. The National Roofing Contractors Association (NRCA) and the Occupational Safety and Health Administration (OSHA) offer guidelines on what to expect from safe, compliant contractors.
What a Reputable Roofer Provides
A professional stands out in a crowd. Here’s what you should expect:
- Detailed, written estimates—not scribbles on the back of a card.
- Clear communication—updates before, during, and after the job.
- A physical business address, not just a cell phone.
- A portfolio of completed projects.
- Knowledge of local building codes and manufacturer guidelines.
Red Flags: When to Walk Away 🚩
Not every contractor is cut from the same cloth. Watch for these warning signs:
- High-pressure sales tactics.
If you’re being rushed to sign, pause. Quality work speaks for itself. - Unclear or vague estimates.
Every charge should be spelled out. - No local references.
Fly-by-night operators often disappear after a storm. - Requests for full payment upfront.
Standard practice is a reasonable deposit, with balance due after completion. - No written contract.
If there’s nothing in writing, there’s nothing to hold them to.
Communication: The Backbone of a Successful Project
Think of your roofer as your project navigator. Good communication is the compass. You should know:
- Who your point of contact is.
- How updates will be delivered (calls, texts, emails).
- What the daily schedule looks like.
- How disruptions will be handled.
If you’re left in the dark, that’s a sign to reconsider.
Understanding the Project Timeline
Roofing projects can range from a few hours to several weeks. Weather, material availability, and the complexity of the job all play a role. A reputable contractor will give you a realistic timeline—and stick to it as closely as possible.
Ask about contingency plans for rain delays or supply shortages. It’s better to know upfront than be surprised halfway through.
Budgeting: What Goes Into the Cost
A new roof or major repair is a significant investment. Costs are influenced by:
- Material type (shingle, metal, tile, flat roof membranes)
- Roof size and pitch
- Structural repairs or decking replacement
- Labor and disposal fees
- Permit requirements
Get at least two to three estimates for comparison. Beware of bids that are much lower than the rest—corners may be cut.
Safety and Compliance: Non-Negotiable
Roofing is dangerous work. Make sure your contractor follows OSHA safety standards. Ask about fall protection, proper scaffolding, and crew training.
If you see workers without harnesses or safety gear, that’s a major red flag.
When It’s an Emergency
Storms don’t wait for business hours. If you’re dealing with sudden leaks, missing shingles, or fallen branches, contact a roofer who offers emergency services. Fast response can prevent further damage.
If you’re searching for roofing contractors in Collierville, you’ll find that local support is available when you need it most.
Materials Matter: Choose Wisely
Not all shingles or coatings are created equal. Ask about:
- Warranties on materials and labor
- Energy-efficient and eco-friendly options
- Suitability for your climate and building type
A reputable contractor will walk you through the pros and cons of each material. They won’t push you into a choice that doesn’t fit your needs.
Inspections: Before, During, and After
A thorough inspection is the backbone of any quality roofing project. Before work begins, your contractor should assess the entire roof—including gutters, flashing, and ventilation.
During the job, expect regular updates on progress and any surprises. After completion, a final walkthrough ensures everything is up to code and meets your expectations.
If you’d like a closer look at what’s included, explore our roof repair services for an overview of how we approach every detail.
Maintenance and Preventative Care 🛠️
The best way to avoid major repairs? Routine maintenance. Ask your contractor about:
- Annual inspections
- Gutter cleaning and downspout checks
- Minor repairs before they grow into big problems
Preventative care extends the life of your roof and saves money in the long run.
When It’s Time for a Full Roof Replacement
Sometimes, repairs aren’t enough. If your roof is past its prime—think extensive leaks, sagging, or widespread shingle loss—a replacement may be the safest route.
Learn more about your roof replacement options, from material selection to installation timelines.
What to Expect on Installation Day
Preparation is key. Move vehicles away from the house. Secure pets and children. Protect landscaping and outdoor furniture.
Your contractor should handle debris removal and site cleanup. At the end of the project, your property should look as good as—or better than—before.
Common Mistakes to Avoid
- Skipping the contract: Always get everything in writing.
- Ignoring small leaks: They rarely stay small.
- Focusing only on price: Value comes from quality, not just cost.
- Failing to check credentials: One missed step can be costly.
Your Hiring Checklist
Here’s a quick recap to keep handy:
- Verify license and insurance.
- Ask for references and call them.
- Get a detailed, written estimate.
- Review the contract thoroughly.
- Confirm communication methods.
- Check for safety and compliance.
- Understand the timeline and budget.
- Schedule inspections before and after.
- Don’t pay in full upfront.
- Trust your gut—if something feels off, walk away.
Ready to get started? Whether you need repairs, an inspection, or a brand-new roof, Robert Foley Roofing is here to help.
Call Robert Foley Roofing now — or reach us anytime at 844-684-1881 .